Our rooms

Check-In and Check-Out

Check-in time: 2:00 PM (early check-ins by request)

Check-out time: 10:00 AM

Report any damage or missing items upon arrival, no later than 4:00 PM on arrival day.

General Conduct

Quiet hours: 9:00 PM - 7:00 AM

Parties, events and excessive noise is prohibited unless pre-planned prior to arrival.

Keep the property clean and well-maintained

Dispose of garbage in designated areas. You will be oriented to the property on arrival.

Smoking and Pets

No smoking in indoor or public areas

No pets allowed on the property

Parking

Parking is not included.
The cost is $25 per day.

Guests planning on renting a car will need to notify host prior to arrival to purchase pre-paid permit. This is not refundable.

No visitor parking available

Facilities and Amenities

𝐄𝐜𝐨-𝐅𝐫𝐢𝐞𝐧𝐝𝐥𝐲 & 𝐒𝐮𝐬𝐭𝐚𝐢𝐧𝐚𝐛𝐥𝐞 𝐏𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬

• Water Conservation: High-efficiency devices are installed. Guests are encouraged to reuse towels to reduce energy and water usage.

• Electricity Awareness: Please turn off lights and AC when not in use to conserve energy. Electricity is 4.5 times higher than in the US.

• Septic Care: Avoid flushing wipes or other non-biodegradable items.

• Reef Safe Products: Please use reef safe products: sunscreen, bug spray, .

No storage of personal items in common areas

Damage and Cleaning

Report any damages immediately

Excessive cleaning will incur a $250 fee per unit.

Guests responsible for damages beyond normal wear and tear

Wildlife and Environment

Do not feed wildlife, including Macaws and Agoutis

Respect plants and landscaping

Security

Use provided in-room safes for valuables

Management not responsible for lost items

Visitors

Visitors may not use common areas without prior approval

Rooftop Pool Rules

Hours of Operation

  Open from dawn until 9 PM.

Dusk typically falls between 5:30 - 6:30 PM, depending on the season.

Noise and Respect for Neighbors

After dusk, please keep noise levels low to respect our local community.

Limit music volume and avoid loud activities after dark.

Age Restriction for Safety

       Due to a 46 ft drop from the rooftop, guests 17 years old and younger must be accompanied by an adult.

Safety First

No lifeguard on duty; swim at your own risk.

Always exercise caution in the pool area.

Food and Drink

Glass containers are prohibited; please use plastic or metal alternatives for safety.

Place all trash in designated bins.

Pool Etiquette

Appropriate swim attire is required.

No diving, rough play, or running in the pool area.

Avoid sitting on outer edge due to risk of death due to falling.

Anyone who violates this rule will be restricted from further pool use.

Villas de Cisnes is not liable for consequences and/or harm of risky behaviors.

Personal Belongings

Do not leave personal items unattended. The pool area is not responsible for lost or stolen belongings.